![]() Try the following steps to resolve this error: Disable any proxies that may interfere with the login module. the game wont go off from downloading files, and if it does it says we are having trouble launching update agent. I hope this helps! Let us know if you have any questions going forward. Common Problems Error: Fetching CDN configuration files This error occurs when the Blizzard app cannot complete an update due to connection issues, permissions, or because another program is blocking the app. If none of this helps, I would recommend testing a new Admin account ( ). Even if they aren't in use, they can also cause weird issues. battle net stuck on downloading new files. I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools. Try connecting directly to the modem if possible, and close any VPNs you may have running (such as Akamai). Explore the latest videos from hashtags: freemasons, ukfreemason. The Desktop Application gets stuck on Downloading New Files Disable any proxies that may interfere with the login module. They might need to adjust network-level security/firewall settings on your modem or temporarily replace the device to narrow it down further. ![]() In these situations, ultimately we can only recommend contacting the Internet Service Provider (ISP) for assistance determining what is causing the issue to occur on that specific network. If the Desktop App finishes installing when using an alternate network, at that point we can be sure that the issue is isolated to the primary network. ![]() Net Desktop Application gets stuck on Downloading New Files Disable any proxies. Hey there Bazookabird, thanks for reaching out with that information! Can you temporarily test an alternate network such as a mobile hotspot or VPN? This will help us quickly determine whether the issues are network-related. How to Increase Battlenet Slow Download Speed on Windows 10/11 PC Fix 1. ![]()
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